SNB Mobile Survey

We are always keen to serve you better.

Your feedback will help in improving SNB Digital channels to meet your needs

How would you rate your experience with SNB Mobile (where five is the highest rating)?*

Does SNB Mobile cater to all your financial needs?*

If no, why?*

How would you rate the speed of SNB Mobile?*

Do you find it easy to deal with SNB Mobile? Can you easily get to your needs through the app?*

If no, why?*

How do you prefer to carry out your international transactions?*

If at the branch, why?*

Do you know that you can complete the entire credit card application process through SNB Mobile?*

Do you know that you can complete the entire personal finance application process through SNB Mobile?*

How would you rate the after sales service for real estate finance through SNB Mobile?*

If bad, why?*

How would you rate the after sales service for car leasing financing through SNB Mobile?*

If bad, why?*

Do you know that you can track your international transfer through SNB Mobile?*

Are you aware that you can add a beneficiary to your Favorites list to simplify your future transfers?*

Are the steps to add the beneficiary through SNB Mobile complicated?*

How do you pay your government bills? Through:*

If at the branch, why?*

How many times has the Emergency Cash Withdrawal service been used?*

When was the last time you needed to go to the branch because you could not carry out a specific transaction through SNB Mobile?

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