Dear customers, in order to provide unparalleled services and fi­nancial consumer protection principles and rules,

we welcome any inquiry or complaint you may have regarding our services.

How to file a complaint with the Customer Care Center:

Complaints are filed through the following channels:

Phone banking:

• For complaints, call 8001160131
• From outside the Kingdom, call +966122241777

SNB AlAhli Online:

• Log in to your account at alahlionline.com, then select the “Requests and Complaints” icon.

SNB Mobile:

• Log in to your account on the AlAhli mobile app then click on the “support and inquiry” icon and choose the "requests and complaints" icon.

SNB Quickpay:

• Log in to your account at alahlionline.com, then select the “Requests and Complaints” icon  

Saudi National Bank Quick Pay Centers:

• Branch working hours are from Sunday to Thursday, 9:30 AM to 4:30 PM.

 National address of the Saudi National Bank:

• Send a written message to: Saudi National Bank (Riyadh, King Fahd Road 3208 - Al Aqeeq District Unit No.778, Zip Code 13519 – Additional No. 6676), Kingdom of Saudi Arabia.

Official Email to the Saudi National Bank:

• Send an e-mail to (Complaints@alahli.com).

You have the right to object:

If you are dissatisfied with the way your order was handled, or with the outcome of the complaint resolution, you may file a complaint through the following methods listed below:

Phone banking

Official Email to the Saudi National Bank:

• Send an e-mail to (Complaints@alahli.com) addressed to the Customer Care Center Manager, with the complaint number.

Quick Pay Centers

Customer Care Center:

• Visit us at the Customer Care Center, Jeddah - Al-Baghdadiyah Al-Gharbiyah - Al Balad Tower. The center's working hours are from Sunday to Thursday, 8:00 AM - 4:00 PM