As part of our efforts to provide services that meet your expectations, we welcome any inquiries or complaints regarding dissatisfaction with the services provided by SNB. This feedback helps us improve the quality of our services.
Channels for Submitting Complaints/Inquiries:
| Channels |
Service Availability |
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Phone Banking:
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For complaints, 8001160131.
- From outside the Kingdom, +966122241777.
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24/7 |
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SNB Online Banking:
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Log in to your account on www.alahlionline.com. After logging in, select the Requests and Complaints icon.
|
24/7 |
|
SNB Mobile App:
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Log in to your account through SNB Mobile App. Once logged in, select the Inquiries and Support icon from the menu, then choose Requests and Complaints.
|
24/7 |
|
QuickPay Mobile App:
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Log in to the QuickPay Mobile App. After logging in, select the Requests and Complaints icon.
|
24/7 |
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Email:
|
24/7 |
| SNB Branches |
Branch hours: Sunday to Thursday, from 9:30 AM to 4:30 PM. |
| Leasing Centers |
Working hours: Sunday to Thursday, from 9:30 AM to 5:30 PM. |
| QuickPay Centers |
Working hours: Sunday to Thursday, from 9:30 AM to 5:30 PM. |
Website:
Fill out the online form by clicking here.
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Corporate and Solo Establishment Customers:
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Phone Banking: 920024288.
- SNB eCorp Website: Log in to your account on www.alahliecorp.com. After logging in, select the Customer Requests and Complaints icon.
- Through your account manager.
- Visit corporate branches.
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Complaint Handling and Escalation Process:
Complaint Handling Process:
-
The receipt of a complaint will be documented by sending a text message to the customer’s mobile phone, which includes the reference number and the timeframe for resolving the complaint.
- The communication channel used with the customer will be documented, and its records will be retained.
- The customer will be informed of the resolution results via text message to their mobile phone.
Escalation Process:
If you are not satisfied with the resolution of your complaint and wish to escalate it, you may do so through the following channels:
- Phone Banking: 8001160131.
- Corporate and Solo Establishment Customers: 920024288.
- SNB Branches
- Leasing Center
- QuickPay Centers
- Email: Send an email to Complaints@alahli.com, addressed to the Customer Care Center Manager, mentioning the complaint reference number.
Customer Relations Center:
Visit us at the Customer Relations Center:
- Riyadh: Head Office Building – King Abdullah Financial District.
- Jeddah: Al-Baghdadiyah Al-Gharbiyah – Al-Balad Tower.
Working hours: Sunday to Thursday, from 8:00 AM to 4:00 PM.
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