Learn how to file a complaint or file a suggestion

Dear customers, in order to provide unparalleled services and fi­nancial consumer protection principles and rules,

we welcome any inquiry or complaint you may have regarding our services.

How to file a complaint with the Customer Care Center:

Communication channels:

Phone banking:

  • For complaints, call 8001160131
  • From outside the Kingdom, call +966122241777

SNB AlAhli Online:

  • Log in to your account at alahlionline.com, then select the “Requests and Complaints” icon.

SNB Mobile:

  • Log in to your account on the AlAhli mobile app then click on the “support and inquiry” icon and choose the "requests and complaints" icon.

Official Email to the Saudi National Bank:

Saudi National Bank Branches:

  • Branch working hours are from Sunday to Thursday, 9:30 AM to 4:30 PM.

National address of the Saudi National Bank:

  • Send a written message to: Saudi National Bank (Riyadh, King Fahd Road 3208 - Al Aqeeq District Unit No.778, Zip Code 13519 – Additional No. 6676), Kingdom of Saudi Arabia.

Your right to object:

If you are not happy with the way your complaint has been handled or are not satisfied with the outcome of the complaint and wish to raise your objection, you can escalate the complaint through the following channels:

Phone banking


  • Send an e-mail to (Complaints@alahli.com) addressed to the Customer Care Center Manager, with the complaint number.

Saudi National Bank Branches

Customer Care Center:

  • Visit us at the Customer Care Center, Jeddah - Al-Baghdadiyah Al-Gharbiyah - Al Balad Tower. The center's working hours are from Sunday to Thursday, 8:00 AM - 4:00 PM