Customer Protection Principles
Customer Protection Principles
Acceptable use policy:

By using SNB services or websites, you hereby undertake NOT to:

  • Upload or download files containing software, materials, data, or other information not owned by you or for which you do not have a license.
  • Upload or download files containing viruses, corrupted data, or any other malicious software, or do anything that could affect the integrity, reliability, or continued availability of the information on the website.
  • Publish, advertise, distribute or circulate through the services of SNB any materials or information that contain defamation of character; violation of laws; pornographic or obscene material.
  • material violating Islamic teachings or public morals; or any illegal material or information.
  • Use any means, software or procedure to intercept or attempt to intercept the proper operation of SNB website.
  • Take any action that imposes an unreasonable, large or improper load on the infrastructure of SNB website.
  • Any act that violates the Saudi Anti-Cyber Crime Law or any other related law in the Kingdom.

Password instructions:

  • Use a strong password containing letters, numbers, and symbols to access your account.
  • Choose a password that will be difficult for others to guess, and use a different password for each of your accounts.
  • Keep your computer secure and use an anti-virus software.
  • Please review your statements periodically and report any suspicious activity on your accounts.
  • Keep your password safe and do not disclose it to others.
Internet & Email instructions:


  • Do not respond to emails requesting your personal and banking information.
  • Log out every time you use AlAhliOnline.
  • Do not open links with unknown origins.
  • Do not allow others to use your password.
  • Make sure to change your password frequently.Bank employees never request customer's passwords.
  • Use a secure communication network when performing online banking operations.


Alahli Online & phone Banking usge instructions:

  • The bank never sends SMS asking its customers to disclose any confidential information such as account numbers, security numbers of ATMs or log in passwords.
  • Always make sure that the web address starts with (https) and that the security symbol (the lock) exists.
  • You will never be asked by SNB employees to provide your AlAhli Online log in password. If a person asks you to provide such information, then he is not representing SNB. Please do not share any information with that person and notify us immediately.
  • Do not log into AlAhli Online from Internet cafés, libraries or public places.
  • Our official website address is: Only use the link for online banking. Do not use any other links.


  • The Bank will never contact you for any information updates. You can only update your information by visiting our branches.
  • You must immediately report any suspicious transaction or brokers who claim their ability to facilitate or provide banking services.