Frequently Asked Questions 

• How do I earn Amyali Miles? 

  The Amyali Miles you earn are based on the type of Amyali Credit Card you have. With a Classic Amyali Credit Card, you will earn 1 Mile for every SAR 1 spent. With a Gold Amyali Credit Card, you will receive 1.25 Miles for every SAR 1 spent. With a Titanium Amyali Credit Card, you will earn 1.5 Miles for every SAR 1 spent.

• What is my Amyali membership number? 

  Your Amyali membership is the 10-digit number appearing on your Amyali Credit Card statement. You can also get it by calling the Amyali Travel Services team on 8008 971453.

• Can I claim a refund of my Amyali Miles once I have booked a ticket? 

  No. Once you have made a booking, all Amyali Miles and tickets are non-refundable.

• Can I make bookings direct with the airline and redeem my points afterwards? 

  Unfortunately, in order to redeem your points, you have to contact the Amyali desk to make your airline booking. You will not be able to make a redemption booking directly.

• Do I need to hold a minimum number of Amyali Miles to make a redemption booking? 

  You can make a redemption booking once you have at least SAR 500 worth of Amyali Miles.

• What is a Ticketing Agent? 

  A Ticketing Agent is our appointed travel agency in the Kingdom who will issue your airline tickets. The Amyali Travel Services team will advise you of the Ticketing Agent nearest you.

• Are there any dates or times I cannot travel or make a redemption booking? 

  No. Compared to other Frequent Flyer programs, there are no restrictions on the date or flight you wish to travel, subject to seat availability.

• Why do other airlines offer one ticket for 25,000 accumulated Miles, while I have to earn 35,714 with the NCB Amyali programme to acquire the same? 

  The regular traveller program at other airlines requires more than SAR 100,000 for you to earn 25,000 Miles, while you need no more than SAR 35,714 for a ticket from Amyali. Furthermore, we always try our best to provide tickets at the lowest prices, so you get them for the minimum possible amount of Miles, depending on your requested ticket. As for Gold Amyali Credit Cardholders, you need to spend just SAR 28,671 for a ticket, or SAR 23,819 with the Titanium Amyali.

• Can I redeem my Amyali Miles for a hotel or car hire reservation? 

  Redemption of Amyali Miles is purely for airline tickets. However, our team will happily make hotel and car hire reservations for you using your Amyali Credit Card with no additional cost.

• Can I make a redemption booking if I am outside the Kingdom of Saudi Arabia? 

  Yes. You can make a redemption booking when outside the Kingdom by emailing the Amyali Travel Services team at memberservices@myamyali.com

• When can I collect my redemption ticket? 

  You can collect your ticket 1 hour after you receive your booking confirmation.

• What if I do not have enough Amyali Miles to pay for my ticket? 

  Provided you have the minimum number of Amyali Miles required to make a redemption booking, you can top-up using your Amyali Credit Card to pay any additional fare amount.

• Will I earn Amyali Miles for using my Credit Card for day-to-day spend like groceries and utility bills? 

  Yes. The more you use your Amyali Credit Card, the more Amyali Miles you will earn.

• I already hold a frequent flyer credit card. Why would I apply for an Amyali Miles Credit Card? 

  The Amyali Credit Card enables you to redeem your Amyali Miles for free flights on any airline, providing you with more airlines, more choices and more benefits.

• Can I transfer my Amyali Miles to another Amyali account? 

  Your Amyali Miles are allocated to your account only and cannot be transferred.

• What are the terms & conditions for a Miles transfer? 

  1.Make sure that the requested Miles transfer is available with your membership account
  2.You need to be a member of the partner programme to enable a valid transfer
  3.Make sure to provide the right number and name on the partner member programme card
  4.Once the request has been processed it cannot be cancelled, and transferred Amyali Miles cannot be credited back to your account

• If I hold a Supplementary Credit Card, will Amyali Miles be allocated to that Credit Card or to the Principal Credit Card? 

  All Amyali Miles earned on Supplementary Credit Cards are allocated to the Principal Cardholder's account.

• What is Miles transfer to a partner? 

  You can now redeem your Amyali Miles for various benefits with a host of airline and hotel partners. You can do so by exchanging your Amyali Miles for miles or points in the airline frequent flyer programme or hotel guest programme. For example, if you are a member of the Rotana loyalty program, you can exchange Amyali Miles for Rotana points, which you can then redeem with Rotana for free stays, and other benefits. Similarly, if you are Krisflyer member, you can transfer Amyali Miles and redeem them for free flights or upgrades on Singapore airlines.

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