QuickPay

Send money anywhere around the world anytime without experiencing all the hassles in the remittance centers


	Features and Benefits

	Ultimate Convenience – the Quick Pay Service assures you of unmatched benefits:
	Sending Money 24/7 simply by using the ATMs, Phone or Online anytime and anywhere even when you are vacationing outside of the Kingdom Choice of transfer delivery method to the beneficiary by either direct credit to the account, cash pick-up or via courier No Hassles – no waiting in queues, filling out of forms and waiting for business hours
	Money Saver
	Affordable Fees without Hidden Charges deducted from the beneficiary side Competitive Exchange Rates You can avoid unnecessary traveling costs caused by trips to the remittance centers
	Free eWallet ATM Card for Non-NCB Current Account Customers
	No balance required eWallet ATM cards that can be used in any NCB ATMs for sending money and some normal features similar to a regular account ATM The eWallet account can be used as a payroll ATM card for business and house workers This comes with phone banking feature as well

	For NCB Current Account Holders, you can register in 3 ways or via any of the following: Calling 920000330 Using your phone banking registered number call 920000330 Select desired language Enter your 8 digit customer number Enter your 4 digit PIN Press “0” to talk to the call agent Request to be registered and to enroll beneficiary details Logging In Alahli Online Click on the Quick Pay Link Complete Sender registration process Complete Beneficiary Enrollment process Call 920000895 using your phone banking registered number to activate your sender ID and to activate your beneficiaries Visiting the nearest Quick Pay Center Complete the beneficiary enrollment form Approach any Customer Service Representative Present a Valid Iqama

	For Non NCB Current Account Holders, you can open a Quick Pay eWallet ATM account by visiting the nearest Quick Pay Center

Partners

Bangladesh

Agrani Bank Limited
Islami Bank
Sonali Bank Limited
Southeast Bank Limited

Egypt

AlexBank
Banque Du Caire
Commercial International Bank
National Bank of Egypt

India

The Federal Bank
HDFC Bank
ICICI Bank
State Bank of India Group

State Bank of Bikaner & Jaipur
State Bank of Hyderabad
State Bank of Mysore
State Bank of Patiala
State Bank of Travancore

Indonesia

Bank Muamalat
PT Bank Central Asia
PT Bank Negara Indonesia
CIMB Niaga
Bank Mandiri

Nepal

Himalayan Bank

Pakistan

Habib Bank Limited
Muslim Commercial Bank
National Bank of Pakistan
United Bank Limited

Philippines

Allied Savings Bank
Banco de Oro Universal Bank
Bank of Philippine Islands
China Banking Corporation
Metrobank
Rizal Commercial Banking Corporation
SMART Money

Sri Lanka

Bank of Ceylon
Commercial Bank
Peoples Bank

Moneygram

196 Countries with a total of 284,000 agents as of August 2012

Can an NCB account holder open an e-wallet account?

No – it is not necessary. You can transfer via QuickPay using your NCB ATM Card.
Can an e-Wallet customer use online banking?

No. Only NCB customers can use our online banking service.
Can an NCB customer be served at the QuickPay centre?

Yes – to add, update or delete beneficiaries.
Can an NCB customer use the QuickPay service without registering first?

No. An NCB account holder must register as a sender to the Quick Pay Remittance Service online or by calling the IVR 920 000 330.
Can an NCB customer transfer using the normal NCB ATM Card?

Yes, an NCB customer can use any NCB ATM or CDM machine to transfer through QuickPay using an NCB ATM card.
Can I use QuickPay on any ATM machine with any ATM Card?

No. QuickPay is limited to only NCB ATMs. You can use either an NCB ATM Card (if you are an NCB customers) or a QuickPay ATM Card (if you are an e-Wallet customer).
Where can NCB customers find the QuickPay item in NCB ATM/CDM?

The QuickPay function is available in the Transfers menu item displayed on the screen.
What are the important numbers to remember and to keep safe?

QuickPay Phone Service number 920 000 330 – You will need it to transfer money or talk to customer service.

8-digit customer number – You will need it to make transactions via the QuickPay Phone Service, and you will need to provide it at a QuickPay centre if you want to update, add or delete a beneficiary.

QuickPay Phone Service PIN number - Your secret PIN number that lets you access the QuickPay Phone Service.

ATM PIN number - Your secret PIN number that lets you access the ATM.

e-Wallet Account number – The account number you will need to transfer money from one account (NCB or e-Wallet) to another e-Wallet Account, or receive a money transfer from another country.

Transaction reference number – A number that refers to a transaction you have made.
Will I get a reference number even if my transaction fails?

Yes. You will get this number whether the transaction has been successful or failed.
What happens if I lose the reference number?

If you lose your reference number, you can:

Call 920 000 330 and ask for your last 7 transactions
Request for a fax of last 20 transactions
Visit online banking and enquire about your transactions
What if my transaction failed due to incorrect beneficiary information?

You will receive an SMS requesting that you call our call centre (920 000 330) to give us the correct the information. Your transaction will then be completed, provided the destination bank accepts the updated information.
Will my beneficiary be charged with fees for receiving the money?

No. The fees you pay to QuickPay cover the transfer. Your beneficiary will get the exact amount you have sent.
How quickly will my beneficiary receive the money?

That depends on the delivery mode you choose. It can be as fast as 2 seconds when you use the SMART Money Card transaction.
How will I know if the money has been delivered to my beneficiary?

You will get an SMS to your registered mobile informing you of the status of your transaction. You can also track your transaction through the QuickPay Phone Service or online.
What is the exchange rate?

It varies from location to location, and it changes every day. To find out the daily exchange rate, just call the QuickPay Phone Service, check an ATM or look online.
Can I contact QuickPay if I have suggestions and concerns?

The QuickPay Remittance Customer Service is available 24/7. You can call the Quick Pay Phone Service anytime and talk to a call centre agent if you need assistance.
What do I do if I lose my ATM card or it gets confiscated by the machine?

You can have it stopped by calling the QuickPay Phone Service on 920 000 330. You can also visit your the nearest NCB branch if you are an NCB customer or to the QuickPay Remittance Centre if you are an e-Wallet customer.
What do I do if I forget the 8-digit or the 4-digit numbers?

Visit your nearest NCB branch or QuickPay centre and get in touch with a Customer Service Representative.
Are my passwords and personal information safe?

NCB uses the latest technology available to ensure that all transactions, as well as your personal and password information, are safe. However, it is your responsibility to keep your passwords secret and not share them with anyone.
How much money do I need to have a QuickPay e-Wallet ATM Card?

You put your own balance in your account at your convenience.
A QuickPay e-Wallet ATM Card requires no initial cash balance and does not deduct any fees from your account.
Can I register beneficiaries in different countries?

Yes.
Why do I need to translate my Arabic name into English?

It is an OFAC (Office of Foreign Assets Control) requirement for all nationalities to have an English translated name.
Why do I need to translate my English name into Arabic?

Banks in certain countries within the GCC, including Egypt and Yemen, require you to provide names of senders and beneficiaries in Arabic.
What if I do not know the translation of my Arabic or English?

The Customer Service Representatives at the QuickPay center will assist you in translating your name into Arabic and vice versa.
Why is it important to validate correctness of details I provide?

The information you provide the QuickPay call centre agents or Customer Service Representatives will be the basis for all your remittance transactions. If there are errors in the information that you provide, your transaction can be subject to delays or rejection by our third party partners.
I do not know how to speak or read Arabic, so how do I register?

NCB’s highly trained multilingual Customer Service Representatives and call centre agents can assist you with your transaction. We have agents who speak Arabic, English, Urdu, Malayalam, Tagalog, Bahasa, and Bangali.
What is a beneficiary quick reference number?

You need it to do a transaction quickly via the QuickPay Phone Service. We provide you with the number, which you then need to enter when the system asks you for your beneficiary’s details. If you have several beneficiaries, simply dial 920 000 330 and the system will provide you with your list.
Can one beneficiary name have several quick reference numbers?

Yes. A single beneficiary can be registered in all three delivery modes, which include direct deposit, cash pick-up and door-to-door. In all three cases, the single beneficiary will receive different quick reference numbers.


	How to Send Money?

	Using the Phone Banking Call 920000330 on any land or mobile phone For International Calls, Call +966 1476 1360 you can use any type of phone and phone service provider Select your desired Language Enter your 8 digit Customer Number Enter your 4 digit Secret Code Number Press “3” to Send Money Enter the Quick Pay Recipient ID you wish to send the money to followed by “#” Press “1” To send money in the beneficiary’s currency This would be the amount received by the beneficiary Press “2” To send money in the account currency Enter the amount followed by the “#” Listen to the details of your requested money transfer transaction Press “1” to proceed with transaction Wait for transaction reference number to be announced to you Using Alahli Online Login to your Alahli Online account Click Quick Pay link Select your Account in the drop down list Select the Beneficiary in the drop down list Tag Send Amount if you want to compute from Saudi Riyals to the Destination Amount Tag ADD TRANSACTION FEE TO THIS AMOUNT if you want the transaction amount to be NET of the Service Fee. Click OK OR, Tag DESTINATION AMOUNT if you want to compute from Destination Amount to Saudi Riyals Click OK Check Details of your requested transaction Enter TRANSACTION PASSWORD Click OK Tab to complete the transaction The system will inform you if the transaction is SUCCESFUL Using any NCB ATM Insert ATM card Select your Language Enter your Personal Identification Number (PIN) Press “Yes” button to select receipt printing Press “Transfer” button Press “Quick Pay” button Enter Transfer Amount, You select either Press “Amount Includes Fee” Button Or, Press “Amount Excludes Fee” Button Or, Press “Amount Beneficiary Currency” Button Select and Press desired Beneficiary Name Button Press “Accept” button View transaction reference number Press “No” to finish transaction Get and keep receipt Fees Per Transaction


	How Recipients or Beneficiaries Receive Money?

	There are 4 delivery methods* in which your beneficiary can receive the money. Available in Bangladesh, Egypt, India, Indonesia, Nepal, Pakistan, Philippines and Sri Lanka. Deposit to Bank Account - money can be directly transferred to the beneficiary bank accounts Delivered by Courier or Door to Door – cash or draft/check are delivered at the door steps of the beneficiary address Quick Pay Cash Pick up - Cash is made available for pick up at any branch of the bank enrolled in the system for the beneficiary Available in 196 Countries including the above mentioned or 284,000 pick-up stations around the world. MoneyGram Cash Pick Up – Cash is made available within 10 minutes at any MoneyGram outlets Visit www.moneygram.com to find the MoneyGram Agent near the address of your beneficiary The *delivery methods may not be completely available in some banks in your country. Delivery Schedule Per Country Actual delivery time varies depending on the type of delivery method chosen for the beneficiary and the address of the beneficiary in case the delivery method chosen is by courier. Currency Availability In most countries, delivery of money is in the local currency however, in some countries US Dollars is likewise available.


	At Quick Pay, the staff is always ready to assist you in all your concerns. There are so many ways to reach a Quick Pay customer service representative. Find Us Quick Pay Center Locations Western Region Central Region Eastern Region


	To know more about Quick Pay’s Frequently Asked Questions (FAQs), please click the link below. Quick Pay FAQs

Yes