Customer Complaints

Customer Complaints Handling Department

At NCB, we do our best to provide the highest standard of customer service at all times.

Yet, we recognize things do go wrong on occasions, in which our customers may wish to complain.

Thus, we have developed procedures to ensure all complaints are dealt with consistently, efficiently and in a timely manner.

Our Vision : CCHD to be the first choice for the customer to seek Solutions.

Our Mission : Ensure NCB customers are receiving fair and rapid resolution of their complaints.

Process Overview : The department manages the complaints received from customers by coordinating with the fulfillment areas and communicating with the customers upon receiving, during and while closing the case.

- Organized Process offering a Dropdown menu to chose Services from.

- Receiving Ticket Number upon the creation of the ticket.

- The possibility of following –up the Status ,History of your complaints on line.

Benefits :

1-Having more convenient and more accessible way to log a complaint through AlAhliOnline from any place any time.

2-The ability to describe their complaint freely and accurately.

FAQ’s :

Why using this Channel?

more convenient and more accessible way to log a complaint thru Alahli on line from any place any time.
What’s new this service will offer ?

Organized Process offering a Dropdown menu to chose Services from.
Receiving Ticket Number upon the creation of the ticket.
the possibility of following –up the Status ,History of your complaints on line.
Is this service safe and Confidential?

Yes it is ,as only those who are responsible for solving your Complaint will be able to see it.
Who’s entitled to use this Service ?

Any NCB Customer with a personal account can use this service.

How to Use?

1) Login to AlAhliOnline

2) Visit AlAhli Mail > Complaint

3) In the customer complaint form:

a) Select the service type.

b) Contact number (phone number to be contacted on).

c) Complaint description.

4) Click on send a complaint You will receive a confirmation message with the complaint number for reference. A list of complaints with the status is listed below the customer complaint form.

Yes