Security Features

Dear valuable customer, security of your Information is the main concern of NCB .therefore be confident about your transaction secrecy since the following measures are applied on alahli online system:

• NCB use secure browsing mechanism (HTTPS )
• All exchanged information are encrypted USING global security standard for financial information over the internet.
• The system maintains two passwords for each user one for log in and other for transaction verification.
• To perform transactions the system will challenge you to enter transaction password.
• During registration ID, Account Number, ATM card and Password are used for verification.
• Your password is governed by strict password rules, making it difficult for intruders to guess it
• Unauthorized login attempts will disable an account after three times of consecutive failed attempts.
• Time based session expiry is enforced to mitigate unauthorized access to your account.

Security Awareness Tips

These tips offer the most protection for the least amount of effort. By following these rules you will greatly increase your banking protection, not just when you use our Internet Banking services but when you use the internet generally.

COMPUTER TIPS

1. Keep your system up to date with security patches
2. Use anti-virus software and keep it updated
3. Use a firewall to protect your system
4. Avoid accessing the bank on PCs, which you don’t fully trust
5. Use a password on your computer to prevent unauthorized individuals from accessing your information.
6. Disable the “auto complete” function within your browser, this will prevent others from seeing your personal information on your internet explorer
7. You should disable your computers “file and printer sharing” capabilities to help prevent unauthorized access
8. Make sure that your browser complies with international security standards,  such as secure socket layer (SSL)

General Tips

1. Never share the personal details with anyone
2. Store your bank documents such as statements checkbooks in safe places
3. Be careful with any discarded that has personal information to minimize the risk
4. Destroy your bank card or credit cards if you decide to cancel or if it expires by cutting it in two (through the account number and the magnetic strip)
5. Be aware of any unusual accounts activity or financial transaction

Online/Email Tips

1. Don't reply to any e-mail that requests your personal information.
2. Be suspicious of any e-mail from a business or person that asks for your password, transaction password or other highly sensitive information.
3. Open e-mails only when you know the sender.
4. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.
5. Be careful before clicking on a link contained in an email or other message. The link may not be trustworthy.
6. Be alert for scam e-mails. These are designed to trick you into downloading a virus.
7. Sign out every time you complete your Alahli online session.

Password Tips

1. Use strong login passwords and transaction password for your internet account.
2. Choose passwords that are difficult for others to guess, and use a different password for each of your accounts.
3. Use both letters and numbers and a combination of lower case and capital letters.
4. Keep your PC secure. Use up-to-date anti-virus software, security patches and a personal firewall.
5. Familiarize yourself with National Commercial Bank “NCB” website. Often it's a good place for guidance on how to stay safe online.
6. Check your periodical statements. If you notice anything irregular, contact us immediately 8002440018.
7. Change your password after you access AlahliOnline Banking using shared PCs .
8. Keep your password a secret and don't disclose it to anyone.
9. Do not write your ATM card or Credit Card PIN no. on a shared place or paper.
10. Do not hand over your ATM card or Credit Card to anyone.