NCB is the leading service provider in the Kingdom with over 6000 POS equipments distributed all over the Kingdom serving thousands of customers in their day to day business transactions.

What is Point of Sales Service (POS)

Point of sale (POS) service is an electronic money transferring system which enables both ATM card holder and Credit card holder to pay for their purchases from any POS retailer. The system transfers the amount of money from the card holder bank account to the beneficiary bank account as long as these accounts are within the network of SPAN, GCC NET, MASTERCARD and VISA.

Features of POS service

• Reduce cash handlings which reduce the risks of both client and merchant.
• Accepting all kinds of the following cards SPAN,GCC NET,MASTERCARD,VISA
• Increase the merchant Revenue by polarization card holders

NCB POS Service
• NCB is the leading service provider in the Kingdom with over 7600 POS terminals distributed all over the Kingdom serving thousands of customers in their day to day business transactions.

What is Point of Sales Service (POS)

Point of sale (POS) service is an electronic money transferring system which enables both SPAN card-holder and Credit card-holder to pay for their purchases from any POS retailer. The system transfers the amount of money from the card holder bank account to the beneficiary bank account as long as these accounts are within the network of SPAN, GCC NET, MAESTRO, MASTERCARD, VISA and AMEX.

Features of POS service

• Reduce cash handlings which reduce the risks of both client and merchant.
• Accepting all kinds of the following cards SPAN,GCC NET,MAESTRO, MASTERCARD,VISA & AMEX.
• Increase the merchant Revenue by polarization card-holders

Benefits of NCB POS Service

• NCB is responsible to provide POS terminals to merchants and maintain it properly.
• Advanced Claim Feature, (i.e. reversed transactions are credited directly to the merchant account within 2 working days if captured by the terminal)
• Providing merchant statements for POS transactions on a weekly and monthly basis.
• The connection between SAMA & NCB is supported by TCP/IP which is 3 times faster than normal POS connection.
• All NCB POS terminals are EMV (Smart Card) certified.
• All NCB POS terminals have an auto-reconcile feature.
• A 24/7 service through our toll free number. 800 244 1001

• Phone line set for the POS terminal
• An account in NCB Bank
• Fill the POS agreement (and ensure to send it along with commercial registration to the below contact addresses)

West Region: NCB IT CENTER – 4th Floor, Hail St., Al-Balad Dist., Jeddah.
Tel: 02–646 5418 (02–646 5416, 02–646 5433, 02–646 5419)
Fax: 02–646 5421
E-mail Address: POSSales@alahli.com

Central Region: NCB Riyadh Regional Office – 7th Floor, University St., Riyadh.
Tel: 01–474 6169 (01-473 0587)
E-mail Address: POSSales@alahli.com

East Region: NCB Eastern Regional Office – 3rd Floor, Danah Center, Dammam.
Tel: 03–835 9271 (03–835 9270)
Fax: 03–835 9272
E-mail Address: POSSales@alahli.com

FAQ's

How long does it take to install POS equipment at the site?
Typically 5-6 Business days after signing the agreement.

How is the equipment operated?
When installed at the site, training will be provided by the technician.

Whom should I contact if a POS transaction is not recorded in my account?
Call NCB POS toll free number 800 244 1001

Do I have to keep the receipts of the transactions?
These receipts should be kept & secured for at least two years because any objection form card holders regarding a POS transaction, copy of the slips "receipts" will be requested within 7 days since the day of the request, otherwise NCB will consider the objection of the card holder correct and will set off the amount of the transaction from your account.

For POS fault, paper "roll", ink request, what shall we do?
You should contact our toll free number follow the instruction and the maintenance team should be available within 5 hours to provide needed support.

Who owns the POS terminal?
The POS terminal always remains the property of NCB.