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How do I earn Amyali Miles?
Amyali Miles are earned based on the type of card you hold, if you hold a Classic Amyali you will earn 1 Mile for every SAR 1 spent. If you hold a Gold Amyali you will receive 1.25 Miles for every SAR 1 spent. If you hold a Titanium Amyali you will earn 1.5 Miles for every SAR 1 spent.
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When will my Amyali Miles be available?
Amyali Miles will be posted to your Credit Card statement of account at the statement date of every month. |
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What is my Amyali membership number?
Your Amyali membership is the 10 digits that comes on your Amyali Credit Card statement of accounts or you can get it by calling the Amyali Travel Services team on 8008 971453.
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How do I contact the Amyali Travel Services team?
You can call the Amyali Travel Services team on 8008 971453 or email us at Amyali@alahli.com quoting 7 digits that come after the first 4 on your Amyali Card.
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What is the Amyali Travel Services team?
The Amyali Travel Services team is a dedicated team of travel professionals who will look after all your travel requirements.
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How do I make a travel reservation?
You can call or email the Amyali Travel Services team quoting your Amyali membership number and advise our team your chosen flight destination and preferred dates of travel and, preferred airline you wish to travel on.
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Do I need to hold a minimum number of Amyali Miles to make a redemption booking?
Redemption bookings can be made once you have at least SAR 500 worth of Amyali Miles.
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What happens if my ticket costs more than SAR 500 in Amyali Miles?
You can pay the difference to the Ticketing Agent upon collection of your ticket. |
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What is a Ticketing Agent?
A Ticketing Agent is our appointed travel agency in the Kingdom who will issue your airline tickets. The Amyali Travel Services team will advise the nearest Ticketing Agent to you.
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What can I redeem my Amyali Miles for?
You can redeem your Amyali Miles for airline tickets on any airline, in any class of travel. |
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Are there any dates I cannot travel or make a redemption booking?
No, compared to other Frequent Flyer programs there are no restrictions on the date or flight you wish to travel, subject to seat availability. |
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How many Miles do I have to earn before I can redeem them for fully paid tickets?
It depends on the price of the ticket. Amyali credit cardholders can redeem their Miles for low-priced tickets and do not have to spend them all on a fully-paid ticket.
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Why do other airlines offer one ticket for 25,000 accumulated Miles, while I have to earn 35,714 with the NCB Amyali program to acquire the same?
The regular traveler program at other airlines requires more than S.R. 100,000 for you to earn 25,000 Miles, while you need no more than S.R. 35,714 for a ticket from Amyali. Further more, we always try our best to provide tickets at the lowest prices, so you get them for the minimum possible amount of Miles, depending on your requested ticket. As for Gold Amyali cardholders, you need to spend just
S.R. 28,671 for a ticket, or S.R. 23,819 on the Titanium Amyali.
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Can I use the accumulated miles to pay for other things?
No.
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Do I have to accumulate Miles worth S.R. 500 every time I want to redeem them for a ticket, or only for the first time?
The balance of available Miles should be 35,714 at the time of redemption and shown on your latest account statement. |
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Can I redeem my Amyali Miles for a hotel or car hire reservation?
Redemption of Amyali Miles is purely for airline tickets. However, our team will happily make hotel and car hire reservations for you using your Amyali Credit Card with no additional cost.
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Can I earn Amyali Miles for hotel and car hire bookings?
Yes, providing you pay with your Amyali Credit Card, your Amyali Miles will be posted along with all other transactions detailed on your next card statement. |
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Can I make a redemption booking if I am outside the Kingdom of Saudi Arabia?
Yes, you can make a redemption booking when outside the Kingdom bye mailing the Amyali Travel Services team.
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What do I need to present to collect my redemption ticket?
You will need to provide an email copy of your booking confirmation and present your Amyali Credit Card in person. |
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When can I collect my redemption ticket?
Your ticket can be collected 1 hour after receipt of your booking confirmation. |
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How do I collect my redemption ticket?
Once your reservation has been confirmed our Amyali Travel Services team will confirm the nearest ticket collection point nearest to the city registered on your account.
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What if I do not have enough Amyali Miles to pay for my ticket?
Providing you have the minimum number of Amyali Miles required to make a redemption booking you can top-up using your Amyali Credit Card to pay any additional fare amount.
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Do I need to pay anything when collecting my ticket?
You will need to pay the Ticketing Agent all airport taxes, fees and associated charges. |
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Will I earn Amyali Miles for using my card to pay for day-to-day spend like groceries and utility bills?
Yes. The more you use your Amyali card the more Amyali Miles you will earn.
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Will I earn Amyali Miles for ATM cash withdrawals & late payment fines and card fees?
No |
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I already hold a frequent flyer credit card; why would I apply for an Amyali Miles credit card?
The Amyali Credit Card enables you to redeem your Amyali Miles for free flights on any airline providing you with more airlines, more choices and more benefits.
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What happens if my Amyali Miles do not appear on my statement?
If there is an error on your statement we will credit your account in the following month's cycle. All claims should be reported to NCB on
800 244 3333. |
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Can I transfer my Amyali Miles to another Amyali account?
Your Amyali Miles are only allocated to your account and cannot be transferred. |
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Can I make an Amyali Miles flight reservation for a member of my family or a friend?
Yes, you can make a reservation for anybody using your Amyali Miles providing you have the minimum number of Amyali Miles in your account required to redeem. Only the Principle cardholder can collect the ticket.
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If I hold a Supplementary Card will Amyali Miles be allocated to the Supplementary Card or the Principle Card?
All Amyali Miles earned on Supplementary Cards are allocated to the Principle cardholder's account. |
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Can I change my redemption ticket once booked and are there any charges?
Providing the rules of the airline allow you to change your ticket, you may change the dates, flight times but not the destination. Your ticketing agent may charge an administration fee to re-issue your ticket.
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Can I claim a refund of my Amyali Miles once I have booked a ticket?
No, once a booking has been made all Amyali Miles and tickets are non-refundable. |
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Do my Amyali Miles ever expire?
Your Amyali Miles will expire 5 years from the date they are posted to your account. |
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